I received my pack as a much anticipated and desired Christmas present in 2016. Because I'm bigger, I called Osprey's customer service to ask where I could get a belt extender. They sent me a belt extender at no charge, not even for the shipping & handling. Great customer service to begin with. I got the extender in less than a week. Everything buckled, but those few little extra inches helped with being comfortable. I didn't get a chance to use my pack until I attended the Midwest Outdoor Experience in Dayton, Ohio in October 2017. It was going to be so different from my huge old frame pack, which was designed for a woman, but had no water bladder pocket or easily reachable pockets. So that I had water with me all day to drink and cook a few simple meals, instead of carrying a reusable cup to get water from the water truck and buying food there, I placed my full 1.5 liter Camelback bladder in the bladder pocket. Since I wasn't going to be camping, I packed the following: my pocket stove, eating utensil, and food in a small dry bag and the waterproof shell of my 3-in-1 snowboarding coat in the main compartment; a 2nd dry bag containing my winter gloves and hat, along with my sunglasses went in the top zippered pocket; and a few other necessary items, like lip balm and protein bars went in the hip belt pockets. I walked around MOX all day collecting things from vendors, which went into my pack, and it was so light compared to my old frame pack. I had several people stop me and ask about my pack. Even though it wasn't fully packed, it never felt like I was carrying it around since it was so balanced. The only thing I might change would be to make the hip belt pockets big enough to hold a point and shoot camera and a smart phone in a case.