I was looking for a new bag for my laptop, but I wanted it to be my go-to bag for general use. I needed something with a sternum strap and plenty of storage. The more I use it, the more I love it. In fact, the only thing that would make me love this bag more is if it came loaded with chocolate. Not a bad idea.... The laptop compartment is easy in, easy out. The main compartment is roomier than it looks. The front pocket has plenty of compartments for organization, which is great for all my laptop accessories. The side pockets fit my 20-oz nalgene and a travel mug, and the straps for snugging up are perfect. I've never had an issue with stuff coming out of the side pockets. But my favorite pocket is the sunglasses pocket. It's perfect for sunglasses, but I love using it for my kids snacks -- they never get smashed up like they do in the bottom of my other bags. It's fabulous. I love the zipper pulls, which are standard on all the Osprey bags I've seen. A couple of them were broken when the bag arrived, and customer service sent me new ones, no problem. It's my first Osprey, and I love it. I did a lot of research before choosing a bag, and this one has exceeded my expectations. Lifetime warranty never hurts, either.