I used this pack heavily, and I cared for it really well, honestly, I loved it! This is one of the best packs I've ever put on ever and I never really regretted my purchase! Until about a month back when I was transiting from Gili Meno to Bali, and the handlers on the boat threw my pack into a pile and the buckle for the top lid on the front broke off. Now this isn't a big problem, things break and I've used it for more than a year of travel. The only issue is that I've moved over to Singapore, and although Osprey packs are sold here, there are no distributors on the scene! I kindly sent an email to them, explaining my situation, needing a new buckle part to repair the pack on my own (it is a simple job, and I knew how to do it), because the pack uses the proprietary buckle which I can't seem to find anywhere else here. I offered to cover the cost for shipping, and even to just buy the buckle off them, but alas, a day passed, several days passed, mailtrack on Gmail marked the mail as "read", a week passed, my patience waned, I needed to fix my buckle before my upcoming trip to Nepal in a few months! I start getting desperate, so I went on Facebook to voice my concerns, and guess what? No reply there too (surprise surprise). For a big name company, that really is some disappointing service on their end. It's a shame too, because I was really hyped for the Osprey Aether (it just looks so cool! And it comes in 70l!), but I guess I would not be buying from Osprey after this horrendous experience! Probably would look at some other brands and hope they uphold their warranty better than Osprey... TLDR: If you move to a country where Osprey has no offices, watch out! They won't entertain you!