I got this as I needed a new and comfortable personal item. I was hesitant about the Velcro, but it holds very well and haven't had any problems with it. This bag is very comfortable. I can wear it a long time without aches or feeling the strap is cutting into me. The pocket on the top of the flap is a little narrow and I wish the strap was a little longer, but neither of those things make me love or use this bag any less.