I was just visiting this website recommending this to a friend, and I decided to leave a comment after reading that one bad review. I could not disagree more with the one star review. I bought this pack 4 years ago for a week long trip to Scotland. It's a fantastic pack for travel. It fits a lot of stuff, and I can wear it so my hands are free to help with the kids stuff when we travel as a family. I use this pack exclusively as my suitcase. It's holding up perfectly. On planes I remove the small day pack (where I put my book, ipad, jacket, phone, etc..) and the main pack fits in the overhead bin nicely. It's great not checking a bag. We're going to Paris and Amsterdam for a week, and I just packed it up last night. Great bag.