I've had this bag for almost 2.5 years now. I use it my work bag as I commute often with my laptop. I have also used it on day hikes and a couple of two week holidays as my main bag. In general, I am satisfied with this bag and would buy Osprey again but there are a couple of issues Pros: * The bag holds a lot and the material stretches to accomodate things from laptop, shoes, clothing, books, whatever. * The weight seems well distributed as well so while it is heavy, I haven't had too many issues * I like that the bag does seem designed for women as I have small shoulders but when strapped in, don't feel like the bag is falling off * Material seems fairly durable * Overall good value Cons: * The zipper toggles have unraveled especially in the interior pockets and I've lost a couple of them too. Wish these had more durable options * The water proof lining on the laptop slot zipper is peeling off; as a result, I've become careful with putting a laptop there when it's raining * The strap and shoulder material is uncomfortable when you are wearing only one layer as mentioned by another review The size is perfect for people who carry a lot during their work or school week and for multi-day trips in cities, but I wouldn't really take this for hikes. It's definitely not a true adventurer backpack, but perfect for the mix of urban and travel.

Elle

Ontario, Canada

I was looking for a new bag for my laptop, but I wanted it to be my go-to bag for general use. I needed something with a sternum strap and plenty of storage. The more I use it, the more I love it. In fact, the only thing that would make me love this bag more is if it came loaded with chocolate. Not a bad idea.... The laptop compartment is easy in, easy out. The main compartment is roomier than it looks. The front pocket has plenty of compartments for organization, which is great for all my laptop accessories. The side pockets fit my 20-oz nalgene and a travel mug, and the straps for snugging up are perfect. I've never had an issue with stuff coming out of the side pockets. But my favorite pocket is the sunglasses pocket. It's perfect for sunglasses, but I love using it for my kids snacks -- they never get smashed up like they do in the bottom of my other bags. It's fabulous. I love the zipper pulls, which are standard on all the Osprey bags I've seen. A couple of them were broken when the bag arrived, and customer service sent me new ones, no problem. It's my first Osprey, and I love it. I did a lot of research before choosing a bag, and this one has exceeded my expectations. Lifetime warranty never hurts, either.

Megan

Dayton, Oh

Great backpack for a small lady or kid in school. Durable with one flaw. The side pockets sag and within a year are torn. I am not worried as Osprey with their All Mighty Warranty will take care of it. Love Osprey!

Ski Pete

OC, CA

I love this bag. It is super comfortable and offers support and straps such that my neck and back don't hurt with heavier loads. I love flying with this pack and mostly use it for business (laptop bag). I have had the pack for less than a year and noticed that the waterproofing material on the zipper of the laptop pocket is turning yellow and rubbing off. I am trying to send the pack in for repair. The material issue and loose water bottle pockets is the only criticism I have for this pack.

Amber

Madison, WI

I use this pack for day hikes, traveling, work. The pack fits well, has plenty of pockets in all the right places. The big downfall is if I wear a tank top or tee shirt- the fabric on the inside of the straps scratches my arms, shoulders, neck. I realize this is supposed to be breathable material but it's very rough and uncomfortable. I have to put some sort of sleeve over the straps to prevent the irritation. If this wasn't the case I would 100% recommend this pack.

ashtree

Colorado