I have had this bag for a few years now and absolutely love it. It is my go to for international travel (elevators are not as common in many other countries so a roller bag just doesn't cut it). It's easy to pack and I'm always amazed at just how much I can fit into this bag. Shoulder straps are super comfortable. At the airport heading out for my last trip I was readjusting the compression straps on the outside and the plastic on the pull through snapped (it flew up in my face & luckily did not hit my eye). Anyways, I contacted Osprey when I got back from my trip and they are repairing it for free. A company that stands behind their products like that is uncommon anymore, so know if you buy this bag and have any problems they will fix it.