I've had this bag for almost 2.5 years now. I use it my work bag as I commute often with my laptop. I have also used it on day hikes and a couple of two week holidays as my main bag. In general, I am satisfied with this bag and would buy Osprey again but there are a couple of issues Pros: * The bag holds a lot and the material stretches to accomodate things from laptop, shoes, clothing, books, whatever. * The weight seems well distributed as well so while it is heavy, I haven't had too many issues * I like that the bag does seem designed for women as I have small shoulders but when strapped in, don't feel like the bag is falling off * Material seems fairly durable * Overall good value Cons: * The zipper toggles have unraveled especially in the interior pockets and I've lost a couple of them too. Wish these had more durable options * The water proof lining on the laptop slot zipper is peeling off; as a result, I've become careful with putting a laptop there when it's raining * The strap and shoulder material is uncomfortable when you are wearing only one layer as mentioned by another review The size is perfect for people who carry a lot during their work or school week and for multi-day trips in cities, but I wouldn't really take this for hikes. It's definitely not a true adventurer backpack, but perfect for the mix of urban and travel.