We had a Poco Plus from a previous generation and had an issue with it so Osprey replaced it (great customer support) but wow the new version is like 10 times less comfortable. The hip belt is so stiff and not very long, the shoulder pad super thin and the sunshade just wont come out its a real pain. Now I wish I never sent them my bag so I could get it fixed and keep it. It was so perfect, what happenned osprey? Side note, the cockpit portion of the bag is a milion times better on the newer one. Thats the upside I guess!