Just got this pack in from Osprey, haven't used it in the field yet but from what I can tell it's light, comfortable and well thought-out. Although the pack seems awesome, this review is more about Osprey's excellent customer service and warranty. I had an old Osprey pack that had a hipbelt that was always just a little too big for me. Knowing these hipbelts were interchangeable, I went to several outdoor supply stores to get a smaller one. No dice, the pack was too old and the hipbelt was no longer stocked. Advised by one of the managers at the store, I contacted Osprey about my hipbelt and asked if they had a replacement for it. I got a response immediately, they didn't have a hipbelt, so instead they offered to replace my pack! I've never been so impressed by customer service. Helpful, speedy, and left me a very satisfied customer. Honestly, if you have doubts about which backpack brand to choose, go with Osprey. I've never experienced such awesome customer treatment from any other outdoor brand. By the way, I'm not affiliated with Osprey in any way, just a super stoked and loyal customer.
Edmonton, AB, Canada