We’ve made returning your Osprey item as easy as possible. See instructions below.
You have 30 days from receipt of product to initiate a return. We only accept returns for items purchased at osprey.com or by phone. All items must be received in the original, unused condition and must include all original packaging. A refund will be issued within 7-10 business days of receipt for the purchase price to the credit card or PayPal account that you used to make the purchase.
- Start by signing-in or entering your order number.
- Choose the item you'd like to return, and the reason why.
- Print the return label and instructions as directed.
- Place the upper portion with the instructions and barcode inside the box being returned.
- Place the item to be returned (in all original packaging) inside the box being returned.
- Place return label on box.
- Take box to nearest UPS shipping provider and ship back to us.
- You will be notified when we receive your package.
- To cover return shipping fees, $12 will be deducted from your refund amount ($19 for prodeal members).
Was this a Gift?
If you received your item as a gift that was purchased directly from Osprey, and would like to return or exchange it, please call Customer Service at 1-866-284-7830. We'll be happy to help you out.
Returning from a P.O. Box, AK, HI, PR, VI, Guam?
If you are returning an item from a P.O. Box, Alaska, Hawaii, Puerto Rico, the Virgin Islands or Guam, please call Customer Service at 1-866-284-7830. We'll be happy to help you out.